Reference

How 9a9994 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we protect it.

Account data protectionbKash, Nagad, Rocket wallet privacyCookie and device data clarityYour right to request changesBangladesh-region eligibility applies

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to request access to the data we hold on your account, ask us to correct something, or raise a concern about how your information is used, our support team is the right first stop. We aim to acknowledge privacy requests promptly and will work through the account verification steps needed before we can action any changes to your personal record.

Live Chat Start a chat session from the lobby footer. Have your registered mobile number — the one linked to your bKash, Nagad or Rocket wallet — ready to verify your identity.

Email Support Send your privacy request by email through the contact address listed in your account settings. Include your account ID and the specific data request so we can handle it accurately.

Account Settings Some data updates — like your registered email or phone number — can be initiated directly inside your account. Go to account settings and follow the OTP verification step to confirm any change.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data security on 9a9994 is built around a few practical layers: encrypted connections for all account sessions, wallet-level reference logging that never captures your PIN, and session monitoring that flags logins from unrecognised devices. We review our data practices as the platform evolves, so check back on this page if anything changes.

Encrypted Connections

All data between your device and our servers travels over SSL-encrypted connections. This applies whether you log in via mobile browser or use our app on Android.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences through your browser settings at any time.

Data Retention

Account records are held for as long as your account is active. After closure, we retain only what applicable rules require, then delete or anonymise the rest within a reasonable period.

Requesting Changes

To correct, access or delete your personal data, contact support via live chat or email. We will confirm your identity through OTP before making any change to your account record.

What We Collect and Why We Collect It

9a9994 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with 9a9994, we collect the details you enter during registration — your name, email address, date of birth and the mobile number linked to your bKash, Nagad or Rocket wallet. We use this to verify your identity and process your transactions

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securely. When you make a deposit or withdrawal through bKash, Nagad or Rocket, we log the transaction reference and amount; we do not store your full wallet PIN or mobile banking password at any point. We also collect device and browser data — operating system, screen
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size, session timestamps — to keep your account secure and to detect unusual login activity. If you contact our support team, we keep a record of that conversation for account-history purposes. Data shared with our payment partners (your mobile wallet provider) is governed by their own
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terms, and we encourage you to check those. We do not sell your personal data to third parties for marketing. Retention periods vary by data type; account-level records are kept for as long as your account remains active and for a period after closure as required
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by applicable rules. Availability of our service and this policy's scope both depend on your local law and the eligible regions in Bangladesh.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Privacy on 9a9994

These are the questions we hear most from account holders in Bangladesh about how their data is stored, who can see it, and how to make changes. Each answer reflects the actual steps in our system — not a generic template.

No. We log the transaction reference and amount when you deposit or withdraw via bKash, Nagad or Rocket, but your wallet PIN is never captured or stored in our system at any point.

Yes. Contact our support team via live chat or email with your account ID and a data-access request. We will verify your identity first, then share the relevant records with you.

Go to account settings inside the lobby, choose the field you want to update, and complete the OTP step sent to your current registered number. Support can assist if you no longer have access to that number.

We do not sell your data to third parties for marketing. We share only what is necessary with payment partners like your mobile wallet provider to process your transactions, and they operate under their own privacy terms.

After you close your account, we retain only the records that applicable rules require us to keep for a set period. Everything else is deleted or anonymised once that retention period ends.

We use session cookies for login continuity and analytics cookies to understand lobby usage. You can adjust or block cookies through your browser settings; note that blocking session cookies may affect your login experience.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How 9a9994 Handles Your Personal Information

Reach Us About Your Privacy Rights

How We Protect and Manage Your Account Data

Common Questions About Your Privacy on 9a9994

01 Does 9a9994 store my bKash or Nagad wallet PIN?

02 Can I see all the personal data 9a9994 holds on my account?

03 How do I update my registered phone number or email address?

04 Does 9a9994 share my data with third parties?

05 What happens to my data if I close my account?

06 What cookies does 9a9994 use and how can I control them?

Privacy Policy

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